Great guest communication is the difference between good hosts and great ones. It builds trust, prevents problems, and earns 5-star reviews.
The Guest Communication Timeline
Booking Confirmation (Immediately)
"Hi [Name]! Thanks so much for booking our place. We're excited to host you! I'll send check-in details closer to your arrival."
Pre-Arrival (48 Hours Before)
"Hi [Name]! Your stay is coming up! Here's everything you need: 📍 Address: [Full address] 🔑 Check-in: [Time] - [Instructions] 📶 WiFi: [Network] | [Password] Safe travels!"
Post Check-In (2-3 Hours After)
"Hi [Name]! Hope you're settling in well. Just wanted to make sure everything is perfect. Let me know if you need anything!"
Post-Checkout (Within 24 Hours)
"Hi [Name]! Thanks so much for staying with us—we loved hosting you! If you have a moment, we'd appreciate a review. Safe travels!"
Response Time Expectations
- Inquiries/Pre-booking: Within 1 hour
- During stay emergencies: Within 15 minutes
- During stay non-emergencies: Within 1-2 hours
- Post-stay messages: Within 24 hours
Generate perfect guest messages: Use our Check-In Wizard for customized communication templates.
