Accessibility isn't just about compliance—it's about welcoming all guests. Understanding accessibility needs opens your property to more travelers.
Legal Landscape
- ADA applies to public accommodations
- Private homes have limited requirements
- Accurate description is always required
- Cannot discriminate against guests with disabilities
Accessibility Features to Consider
Mobility
- Step-free entry
- Wide doorways (32"+ for wheelchair access)
- Single-floor living option
- Grab bars in bathroom
- Roll-in shower or tub bench
Visual
- Good lighting throughout
- Color contrast on steps/edges
- Large-print welcome guide option
Hearing
- Visual doorbell/smoke alarm
- Written emergency instructions
- Text-based communication option
Listing Accessibility Accurately
- Use platform accessibility filters
- Be specific about features available
- Include photos of accessible features
- Describe any barriers honestly
Service Animals
- Service animals must be allowed (even in no-pet properties)
- Cannot charge pet fees for service animals
- Can ask two questions only: Is it a service animal? What task does it perform?
- Cannot require documentation
Conclusion
Accessibility improvements can be good business decisions, expanding your potential guest base while serving travelers who need accommodating spaces.
